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Frequently asked questions

What is the return policy?

Returns

Not satisfied with your order? You may return it within the order protection period.

If the returned item has been used, is damaged, or is missing parts/accessories, the refund will be reduced to account for the item’s depreciation.

Refund in Case of Lost Package

Request a refund if your package tracking status indicates “Lost in transit.” If the package is delivered later, you may keep the items at no cost.

Guaranteed Refund if Not Delivered Within 30 Days

If your package is not delivered within 30 days from the shipping date, you may request a refund. If it is delivered afterward, you may keep the items for free. In cases of delays caused by customs, inspections, strikes, or other government actions, the delivery date and the guaranteed refund date will be adjusted accordingly. The additional period will depend on the specific circumstances affecting the order.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

It may take 5 to 15 days, and it is usually less than that.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

More questions?

Contact us. We´re available 24/7